Wednesday, 26 February 2014

Attitude

Customer service is not a department, however an attitude…..
What is an attitude?
·         Approach
·         Outlook
·         Frame of mind
·         Posture, stance, standing
How do you approach people at work, church or in your community, is it based on their outlook?
Do you think of yourself higher or better than them?
Do you stand, sit, bow for different people, do you greet with a smile or you wait and see if they will open up first?
You have probably heard of the saying “Your attitude determines your altitude”.
A lot of people will not take a start-up job as a petrol attendant, casher or a front of house sales position, not knowing that it’s an opportunity for them to meet and greet the normal, the rich and the famous, even the greatest people that others will pay good money just to say hallo to them.
When I was working for one of the four major banks in SA, we had a point of presence in one of the stores. A gentleman who was a trainee manager was recruited by one of the owners in a petrol station. When this attendance was helping the soon to be boss, he was so impressive in such a way that this client sows one of his junior leadership in this petrol attendance.
How is your Attitude, is it taking you somewhere?...................